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Information |
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Live Chat |
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Luxury updates |
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Book your hotel
Step 1: Select your hotel
Once you select your hotel on our
website please click on 'Book now'
button which will lead you to our hotel
booking form.
Step 2: Complete our form
Please fill all required information on
our form. Click on 'Send' button on
bottom of the page. If you wish to place
another hotel, please complete step 1
and 2 separately.
Step 3: Confirm your hotel
Once sending your booking form to us,
you will immediately receive our email
with details of your booking.
We will then process to check your
chosen hotel's availability and confirm
you the hotel's status within 12 hours
except on Saturday and Sunday.
If your chosen hotel is available, we
will send you an email with all details
of promotion ( if any ), booking's
details, cost, payment mode and
deadlines.
If your chosen hotel is NOT available
then we will try to suggest an
alternative hotel or other solutions for
you to consider.
Step 4: Payment
Once you decide to go ahead with your
booking, please submit your payment to
us. For online payment, we normally send
our secured payment link on step 3 for
you in order to save your time on
contacting us. We don't require your
credit card's details from the beginning
as security purpose.
We are now accept major credit cards
online. However, offline option is also
available. Please fill CREDIT CARD
PAYMENT FORM then fax to our Hanoi head
office.
Our cancellation policy will apply once
you have submitted your credit cards or
other methods of payment.
Step 5: Get your service voucher
Once your payment have been authorized
by our bank, we will issue our service
voucher by email. Please print them out
then presented upon check-in.
Book your tour
Following the same hotel booking steps
of 1 & 2.
Step 3: Confirm your tour
Once sending your booking form to us,
you will immediately receive our email
with details of your booking.
We will then process to check with all
related service's availabilities then
confirm your tour booking within 24
hours.
If all services are available, we will
send you an email with detailing of your
services such as hotels, airlines,
joining instruction, timing, costing,
deadline...etc...
If any service is not available, we will
try to suggest other alternative options
for you to consider.
If you choose our customized tour
service, we will send our proposal
itinerary for your consideration or
decision.
Step 4: Payment
Once you have decided to book our tour,
we will send you our bank account for
wire transfer or secured links for
credit card online payment.
If your departure is more than 30 days:
deposit 20% of total tour's cost or
minimum of 100 USD per person is
required.
If your departure is less than 30 days:
full payment is required.
Our cancellation policy will apply once
you have submitted your credit cards or
other methods of payment.
Step 5: Get your service voucher
Once your payment have been authorized
by our bank, we will issue our service
voucher by email.
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